Frequently asked questions
Q: What is a Customer/Membership Number?
Once you place an order for the first time, we will assign you with a Membership Number. The
Membership Number is a unique identification number for your file in our database. You need to
save this number for future use especially for placing new order. Once you have a Membership
Number when you place a new order, in the contact information fields all you need to fill in are
the fields for your membership number and email address.
Q: I have submitted an order, what happen next?
Any submitted order is processed within 24 hours. You will receive an invoice with the total cost
of your order and the payment options.
Q: It has been more than 24 hours since I submitted my order but I still have not
received any order confirmation from you.
If you do not receive our email within the next 24 hours, first please check your spam, bulk, or
junk mail folders. If you find the e-mail there, your Internet Service Provider or your spam-
blocker or filter software is diverting our email. For more information, click here.
Q: How do I make payment for my order?
There are two ways of making payment to us: Credit Card and Bank Transfer. We do not
request your Credit card information on our site. All Credit Card payments are processed and
verified by PayPal. PayPal is a major Credit Cards processing company for on-line payment.
PayPal provides safe, secure and fast checkout for on-line payments. Your Credit Card
information is secure with PayPal and PayPal do not share your Credit card information with us
or with any other parties. Once the payment is completed, PayPal will send us an email notifying
that we have received a fund from a buyer. This fund will show up in our Merchant Account with
PayPal. For more information on PayPal and how it protects you, please go to PayPal website at
http://www.paypal.com/
Q: What is the discount rate and how does my purchase qualify for a discount?
Discount rate:
Amount Discount %
€50 to €400 5%
€401 to €800 10%
€801 to €1500 15%
More than €1501 20%
To qualify for a discount, the conditions are:
1. The minimum purchase quantity is 2.
2.The total purchase amount to qualify for a discount must be superior than €50.00 Euro.
3. No discount for the Special Offer items or already discounted items such as our matching top
and skirt since a special discount rate has been applied to the prices. But if your purchase
qualify for a higher rate of discount than the higher rate of discount will be applied.
Q: When my order will be delivered?
Products that are available in stock and do not require special measurements may be shipped
within 5 working days of receiving the order. Items that are not available in stock such as dance
wear items and shoes are made on order upon the receipt of payment. Delivery period is within
4 to 5 weeks for made on order leotards, skirts and dresses. For made on order shoes, the
delivery period is estimated within 4 to 6 weeks (at least 6 weeks for shoes with embroideries).
Q: How much is the Shipping Cost for my order?
Please click here for the estimated shipping cost calculation.
Note: If you do not find the answer to your question here, please contact us. We will do our best
to answer any questions that you may have.
Q: What is a Customer/Membership Number?
Once you place an order for the first time, we will assign you with a Membership Number. The
Membership Number is a unique identification number for your file in our database. You need to
save this number for future use especially for placing new order. Once you have a Membership
Number when you place a new order, in the contact information fields all you need to fill in are
the fields for your membership number and email address.
Q: I have submitted an order, what happen next?
Any submitted order is processed within 24 hours. You will receive an invoice with the total cost
of your order and the payment options.
Q: It has been more than 24 hours since I submitted my order but I still have not
received any order confirmation from you.
If you do not receive our email within the next 24 hours, first please check your spam, bulk, or
junk mail folders. If you find the e-mail there, your Internet Service Provider or your spam-
blocker or filter software is diverting our email. For more information, click here.
Q: How do I make payment for my order?
There are two ways of making payment to us: Credit Card and Bank Transfer. We do not
request your Credit card information on our site. All Credit Card payments are processed and
verified by PayPal. PayPal is a major Credit Cards processing company for on-line payment.
PayPal provides safe, secure and fast checkout for on-line payments. Your Credit Card
information is secure with PayPal and PayPal do not share your Credit card information with us
or with any other parties. Once the payment is completed, PayPal will send us an email notifying
that we have received a fund from a buyer. This fund will show up in our Merchant Account with
PayPal. For more information on PayPal and how it protects you, please go to PayPal website at
http://www.paypal.com/
Q: What is the discount rate and how does my purchase qualify for a discount?
Discount rate:
Amount Discount %
€50 to €400 5%
€401 to €800 10%
€801 to €1500 15%
More than €1501 20%
To qualify for a discount, the conditions are:
1. The minimum purchase quantity is 2.
2.The total purchase amount to qualify for a discount must be superior than €50.00 Euro.
3. No discount for the Special Offer items or already discounted items such as our matching top
and skirt since a special discount rate has been applied to the prices. But if your purchase
qualify for a higher rate of discount than the higher rate of discount will be applied.
Q: When my order will be delivered?
Products that are available in stock and do not require special measurements may be shipped
within 5 working days of receiving the order. Items that are not available in stock such as dance
wear items and shoes are made on order upon the receipt of payment. Delivery period is within
4 to 5 weeks for made on order leotards, skirts and dresses. For made on order shoes, the
delivery period is estimated within 4 to 6 weeks (at least 6 weeks for shoes with embroideries).
Q: How much is the Shipping Cost for my order?
Please click here for the estimated shipping cost calculation.
Note: If you do not find the answer to your question here, please contact us. We will do our best
to answer any questions that you may have.
| Color de Flamenco |
Frequently asked questions:
Q: What is a Customer/Membership Number?
Q: I have submitted an order, what happen next?
Q: It has been more than 24 hours since I submitted my order but I still have not
received any order confirmation from you.
Q: How do I make payment for my order?
Q: What is the discount rate and how does my purchase qualify for a discount?
Q: When my order will be delivered?
Q: How much is the Shipping Cost for my order?
Q: What is a Customer/Membership Number?
Q: I have submitted an order, what happen next?
Q: It has been more than 24 hours since I submitted my order but I still have not
received any order confirmation from you.
Q: How do I make payment for my order?
Q: What is the discount rate and how does my purchase qualify for a discount?
Q: When my order will be delivered?
Q: How much is the Shipping Cost for my order?
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